FAQ
Questions before you call
- Someone offered to cover my deductible. Is that normal?
- No, and in Georgia it is insurance fraud — for them and potentially for you. A contractor who waives, absorbs or rebates your deductible is misrepresenting the loss to your carrier. It is also a fair signal about how they will handle everything else. Your deductible is yours to pay; anyone telling you otherwise is telling you something about themselves.
- Should I file a claim before or after the inspection?
- After, in almost every case. Once you file, the claim exists on your record whether or not it is approved. Getting documented photos first means you know whether there is a real claim to make, and if there is, your adjuster sees the same evidence you do.
- How long does a replacement actually take?
- One day for most Cobb County houses — tear off in the morning, dry-in by early afternoon, shingles on by evening. Larger or steeper roofs run into a second day. What takes longer is the claim, which is usually two to five weeks depending on the carrier.
- What happens if the decking is rotted underneath?
- We photograph it, show you, and price it before we cover it. Replacement sheathing is billed per sheet at cost plus labour, and it is written into most insurance scopes at a set allowance. You will never get a surprise line item you were not shown on the roof first.
- Do you work outside Cobb County?
- Cherokee and north Fulton, yes. Past that we usually say no. The warranty is only worth something if we can get back to your house quickly, and a two-hour drive makes that a promise we would end up breaking.
- What does the workmanship warranty actually cover?
- Ten years on anything that fails because of how we installed it — fastening, flashing, valleys, penetrations. The shingles themselves carry the manufacturer warranty, which is separate and longer. Both transfer once to a new owner if you sell.
Find out what is actually wrong with your roof.
Free inspection, written report with photographs, no obligation to use us — and an honest answer if the answer is that you do not need us yet.