The people on your roof

Started as a tear-off labourer in 2003 and bought the truck in 2007. Marcus runs most first inspections himself, which is unusual at this size and deliberate — the person telling you what is wrong with your roof should be the person who has to stand behind it.

Fifteen years on the carrier side before she came over, so she reads a scope sheet the way an adjuster writes one. Yolanda handles the paperwork end and sits in on adjuster meetings when a scope comes back short.

Runs the crews and the material deliveries. Trevor is the one who photographs your decking once the old roof is off, before anything covers it back up, so you can see what you actually paid for.